These Terms and Conditions underpins the contract between Untamed Photo Safaris Ltd and The Client. In the act of applying to participate on any Untamed Photo Safaris Ltd safari, workshop, tour, expedition, or other travel-related product or service, The Client accepts these conditions as well as the Code of Conduct outlined below. In these conditions ‘The Company’ shall mean Untamed Photo Safaris Ltd and all associates, a United Kingdom-registered company limited by guarantee which operates photography tours, workshops, expeditions, and other travel-related products and services at an international level, with an emphasis on the African continent. ‘The Client’ shall mean any person who has paid a fee to The Company to participate in one or more of its advertised products or services.
All clients of The Company must have a valid health and/or travel insurance policy in their name before initiating a safari, workshop, tour, expedition, or other travel-related product or service, and waive all rights and claims against The Company, its management team, and any affiliates.
Once The Client has been accepted by The Company to participate on one or more of its safaris, workshops, tours, expeditions or other travel-related products or services, having previously filled out and submitted their online application form and having read The Company’s Terms and Conditions documentation, a place is confirmed when the Client has paid a non-refundable deposit of 25%.
Payments must be made in Great British Pounds (£GBP) by:
A secured Credit Card or Debit Card through The Companies online payment System OR Bankers’ Automated Clearing Services or BACS transfer (i.e. direct bank-to-bank transfer or wire)
All Clients who make payments to The Company will receive a valid receipt. The non-refundable deposit is payable up to 7 days after the invoice has been sent to The Client. Another 25% of the total payment is due 180 days prior to The Clients start date. The remaining 50% balance is payable no later than 90 days prior to The Client’s start date associated with the safari, workshop, tour, expedition, internship or other travel-related product or service, as stipulated in the invoice. Failure to pay within the specified periods, gives The Company the right to cancel The Clients place.
In the event of cancellation by The Client, such cancellation shall only be effective from the date that written (email or postage) notification is received by The Company. The following refund policy will apply:
Period prior to The Client’s start date - Proportion of Balance refund (non-refundable deposit)
91 days or more: 75%
61-90 days: 50%
31 – 60 days: 25%
0 – 30 days: 0%
Note: Any deposit paid is non-refundable.
MAJOR CHANGE OR CANCELLATION
The Company reserves the right to make a major change or cancel the contract after it has been made, but before The Client’s start date, in which case The Client will have the choice of:
Accepting the cancellation or changed arrangements
Participating on the same or similar product or service at another time (subject to availability). If this option is more expensive The Client must pay the difference, but if it is cheaper The Company will refund the difference.
If The Company cancels for any other reason than a Force Majeure, The Company will refund any payment made to The Company by The Client, excluding the non-refundable deposit. In the event that The Company cancels The Client’s place The Company will not be liable for any additional costs incurred by The Client with regards to the purchase of flights, travel/health insurance, or any other expenses.
Force Majeure means unusual and unforeseeable circumstances beyond The Company’s control, the consequences of which The Company could not avoid, including but not limited to war, riot, civil strife including strikes and industrial disputes, internationally declared epidemics, terrorism or terrorist activity, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these. In the event of a Force Majeure, The Company may opt to cancel a scheduled safari, workshop, tour, expedition or other product or service, in which case The Company will refund any Balance payments, but any deposits are non-refundable.
Itineraries are planned with great care. For operational reasons, it may be necessary to change the sequence of activities or the intended routes taken, and though such cases are rare, The Company recommends that itineraries should be treated only as a guideline.
CHANGES TO TRAVEL ARRANGEMENTS
The Company books or reserves all transport and accommodation well in advance, to ensure availability and standard pricing and cannot offer either full or partial refunds in the event that The Client wishes to change the transport or accommodation arrangements stipulated in their itinerary. The Client is therefore liable for the cost of any changes they make to the pre-defined transport and accommodation plans laid out in their itinerary.
The Client must notify The Company of any specific dietary requirements and/or allergies on the Registration Form at least 14 days before the start date of their scheduled safari, workshop, tour, expedition or other travel-related product or service.
HEALTH & SAFETY
Prior to travel, The Company recommends Client’s get the following vaccinations (Yellow Fever, Hepatitis A, Hepatitis B, Covid-19) and seek professional medical advice with regards to Malaria.
The Company management team, and anyone else working in association with The Company, cannot be held responsible for any accident or mishap that may occur in connection with any part of, or services connected with The Client’s visit. In the absence of more qualified medical assistance, The Company’s employees and staff will, to the best of their knowledge and ability, provide First Aid support if and when needed. By reading the Terms and Conditions, The Client agrees not to take any legal proceedings against The Company or its employees as a result of any First Aid treatment, advice, information or medicines given or administered during The Client’s time spent on a safari, workshop, tour, expedition or other travel-related product or service.
COVID-19 HEALTH & SAFETY REGULATIONS
If the countries/locations of which The Client is traveling to with The Company requires any Covid-19 vaccinations, tests, or precautions, The Client agrees to follow the regulations of the country/location of any Company-organised safari, workshop, tour, expedition or other travel-related product or service. The Company has the right to terminate The Clients organised safari, workshop, tour, expedition or other travel-related product or service if the Client fails to follow the Covid-19 protocols in place during The Clients time of travel with The Company.
If The Client contracts Covid-19 during any Company-organised safari, workshop, tour, expedition or other travel-related product or service, The Company cannot be held responsible for any medical treatments, mandatory quarantine, Covid-19 tests, or any change in travel arrangements that may occur. The Company’s staff will do their best to assist The Client during these circumstances, but all extra expenses will be the responsibility of The Client.
HEALTH AND TRAVEL INSURANCE
It is compulsory that Clients have personal health and travel insurance. It is The Client’s responsibility to obtain sufficient personal travel and health insurance prior to their travel to a Company-organised safari, workshop, tour, expedition or other travel-related product or service. The Company recommends taking out specific or additional insurance in case of damage or theft of personal photography equipment. The Client is willing to accept full responsibility for insurance up to limits that The Client may require. This insurance should cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury delay or inconvenience occurring to The Client and/or loss or damage to personal possessions and effects (e.g. photography equipment). When obtaining travel insurance The Client must ensure that the insurer is aware of the type of travel to be undertaken.
TRAVEL DOCUMENTS & ADVICE
The Client must be in possession of a valid passport and all visas required for the whole of their journey and The Client accepts responsibility for obtaining the same. Any information or advice given by The Company on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of The Company.
At all times the decision of The Company’s management team will be final on all matters likely to endanger the safety or well-being of The Client. The Client must at all times strictly comply with the laws, customs, banking, foreign exchange and drug regulations of the countries where safari, workshops, tours, expeditions, or other travel-related product or service take place. Should The Client fail to comply with the above, or should The Client interfere with the well-being of any of the other members of The Company, then The Company management team may order The Client to leave the safari, workshop, tour, expedition, or other travel-related product or service without recourse to any refund.
The Company shall not be liable for any damage or loss if the failure to abide by these Terms and Conditions and is:
1) attributable to The Client
2) attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable
3) due to unforeseen and unusual circumstances beyond The Company’s control, the consequences of which could not have been avoided even if all due care had to be exercised
4) due to political disputes, industrial action, climate or other matters of a similar nature and any other Force Majeure
5) due to an event which The Company, even with all due care and attention could not foresee or forestall.
Any liability is limited to the full fee paid by The Client. In all cases The Company specifically excludes all liability for indirect or consequential loss or expense including loss of profits by The Client.
CLAIMS AND COMPLAINTS
If The Client has a minor complaint against The Company or service providers (e.g. lodges, hotels) The Client must first inform a representative of The Company in order that the matter be discussed and rectified. Official complaints must be put in writing within 7 days of the end of The Client’s time with The Company.
Due to political and cultural differences, as well as generally tougher physical conditions, travel to the areas with The Company involves risks other than those we take in our daily lives. It is important The Client makes themselves aware of the risks involved, and is responsible for making their travel plans and insurance decisions accordingly.
PHOTOS AND FILM
The Client should be aware that they may be photographed and/or filmed while participating on The Company’s safaris, workshops, tours, expeditions, internships and other travel-related products. The Company reserves the right to use such material for any publications or marketing uses and promotional literature. If the Client is opposed to this, they must provide written notification to The Company before their start date.
CODE OF CONDUCT
General – As well as providing a positive learning environment and an unforgettable experience for all Clients, The Company is dedicated to nature conservation and minimising environmental impacts. For reasons of health and safety, and to ensure high levels of respect for the local environment, all Clients and staff are required to abide by a Code of Conduct. The Company’s management team reserves the right to evict any Client who is found in breach of this Code of Conduct
Smoking – Smoking is permitted only in designated areas around lodges and hotels.
Litter/Trash – Littering is prohibited at all times. Clients must dispose of all litter, trash and other waste using appropriate receptacles provided at hotels and lodges. This especially applies to cigarette butts, plastic bottles, and chewing gum.
Alcohol –Alcoholic drinks can be purchased from the designated bars at the hotels, lodges, and other accommodations that The Company uses. The Client is fully responsible for themselves during alcohol consumption and The Company cannot be held liable for any damage to property that may occur when The Client has consumed alcoholic beverages.
Local laws and customs – Clients must take care to respect local customs and must abide by the laws of the country in which the safari, workshop, tour, expedition and other travel-related service organised by The Company takes place. The Company reserves the right to expel the Client in the case of a serious violation of national laws, for instance possession or use of illegal drugs. Violation of a national law will be reported to the police
Local wildlife – Clients are expected to respect local wildlife, including plants and animals. Much of the wildlife in the areas visited is fragile and sensitive to humans, and care should be taken to minimise impacts on nature as much as possible.
Damage – Clients are required to pay for the cost of any damage inflicted on The Company’s property (e.g. equipment and materials) that is not considered by the management team to be the result of general wear and tear. This also applies to accidental loss or theft of equipment lent to The Client by The Company during the course of a safari, workshop, tour, expedition, internship or other travel-related service.
Gross misconduct – Gross misconduct will be misconduct deemed to be so serious that The Company can no longer tolerate the presence of The Client. Examples of gross misconduct may include; physical violence, theft, deliberate damage to Company property, possession or use of illegal drugs. A Client who commits such an act will be evicted from the safari, workshop, tour, expedition, and other travel-related product and will forfeit any rights to reimbursement.
Mark A Fernley (Director)
Untamed Photo Safaris Ltd
Company Registration: 09086130
2 Slaughterhouse Lane, Newark, Nottinghamshire NG24 1ER
Tel (UK): +44 7368 271 396