These Terms and Conditions govern the contract between Untamed Photo Safaris Ltd ("The Company") and The Client. By applying to participate in any safari, workshop, tour, or related service operated by The Company, The Client agrees to these Terms and Conditions. 

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1. About Us

Untamed Photo Safaris Ltd is a United Kingdom-registered company (Company No. 09086130), specialising in international photographic travel experiences, particularly in East Africa.  

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2. Financial Protection with Trust My Travel

All client funds paid to The Company for travel-related services are financially protected through Trust My Travel (TMT). This protection ensures that, in the unlikely event of financial failure, The Client will receive either a full refund or be repatriated if already on tour.  

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Payments are securely held in a Trust Account and are only released to The Company after the completion of services. Trust My Travel is authorised and regulated to operate this protection service, and details can be found at Trust My Travel.  

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The Client will receive a payment confirmation directly from Trust My Travel upon payment, which outlines the protection coverage. Trust My Travel's registered company is Trust My Travel Group Ltd, Company No. 07654858, registered in England & Wales.  

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Please note: Products or services not involving travel—such as one-to-one mentorship programs, and merchandise—are not protected by Trust My Travel. Only payments related to packaged travel experiences are covered under TMT's financial protection.  

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3. The Contract

The contract becomes binding once The Client has been accepted onto a tour or service and the initial non-refundable deposit has been received. By initiating a booking, The Client agrees to these Terms. Where a booking constitutes a package under the UK Package Travel and Linked Travel Arrangements Regulations 2018, The Client will receive the rights and protections required under those regulations.  

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4. Payment Terms & Schedule

All prices are listed and payable in United States Dollars (USD). All payments must be routed securely through our financial protection partner, Trust My Travel.  

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• Deposit: A 30% non-refundable deposit is due within 7 days of invoice issuance to secure a booking.  

• Specialist Permits: If booking a tour that includes Gorilla or Chimpanzee trekking, the specialist trekking permits must be paid in full at the time of deposit. Once issued by local wildlife authorities, these permits are strictly non-refundable and non-transferable.  

• Final Balance: The remaining 70% balance is due exactly 90 days before the tour start date.  

• Late Bookings: For bookings made within 90 days of the tour start date, full payment is required immediately at the time of booking.  

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Failure to meet payment deadlines constitutes a breach of contract and may result in the cancellation of participation without a refund of the deposit.  

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5. Cancellation Policy (By the Client)

If The Client chooses to cancel their booking, the cancellation must be submitted in writing. Refunds of the remaining balance paid (excluding the non-refundable deposit and any unrecoverable third-party permit costs) apply as follows based on the notice given before the tour start date:  

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• 91+ days: 75% refund of the remaining balance paid  

• 61–90 days: 50% refund of the remaining balance paid  

• 31–60 days: 25% refund of the remaining balance paid  

• 0–30 days: No refund  

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Deposits and specialist trekking permits are completely non-refundable. The Company strongly mandates that The Client obtains comprehensive travel insurance that includes robust cancellation cover to safeguard against these penalties.  

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6. Cancellation or Major Changes (By the Company)

The Company makes every reasonable effort to operate all itineraries as advertised. However, we reserve the right to modify or cancel itineraries due to operational constraints, weather, safety concerns, or circumstances beyond our control.  

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In the event of a standard cancellation by The Company, The Client will be offered:  

1. A full refund of payments made, or  

2. Transfer to a similar product/service.  

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If a cancellation is forced by Force Majeure (including but not limited to war, civil unrest, natural disasters, epidemics, pandemics, border closures, or sudden wildlife authority restrictions), The Company will refund balance payments made, less any strictly unrecoverable third-party commitments (such as non-refundable primate permits or non-refundable lodge deposits) that The Company cannot recoup from local suppliers. The Company will provide documentation of these unrecoverable costs to assist The Client in claiming the remainder through their mandatory travel insurance.  

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Host/Guide Substitution: The Company reserves the right to substitute advertised photography hosts, instructors, or guides with alternative industry professionals of a similar standard if necessary due to illness, injury, or unforeseen personal emergencies. Such substitutions do not constitute a major change to the itinerary and do not entitle The Client to a refund or cancellation.  

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7. Itineraries & Travel Adjustments

Itineraries are carefully planned but may be adjusted due to wildlife movements, weather, or operational requirements. No refunds are available if The Client chooses to alter accommodations, transport, or guiding independently after confirmation.  

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Charter Flight Baggage Allowance: For itineraries utilizing internal or charter flights, The Company secures an upgraded baggage allowance of 25kg per client. The Client is strictly responsible for ensuring that the combined weight of their personal luggage and photographic equipment does not exceed this 25kg limit. The Company is not liable for any additional airline fees, delayed transit, or forced exclusion of baggage if The Client exceeds this allocated weight.  

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8. Health, Fitness & Medical Requirements

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• Physical Fitness & Trekking Demands: Many of our itineraries—particularly those involving primate tracking and remote wilderness expeditions—are physically demanding and require trekking for extended periods each day over rough, uneven, or steep terrain. The Client is solely responsible for ensuring they possess an adequate level of physical fitness to safely participate without disrupting the group itinerary.  

• Medical & Vaccination Clearance: For specific high-intensity, remote, or wildlife-sensitive itineraries, all participants are required to provide an official letter of clearance from a qualified medical doctor. This letter must state that The Client is in good physical health, fit for strenuous trekking, and fully vaccinated against specific communicable diseases required by local authorities to ensure both guest and wildlife safety (e.g., protecting habituated gorilla populations).  

• Age-Related Guidelines & Documentation:  

  • Clients aged 80 or above must provide a formal medical certificate from a qualified physician explicitly confirming fitness to travel and participate in the designated itinerary. 

  • The maximum participant age for expedition-style tours is 85, unless expressly cleared by The Company in writing.  

  • Failure to provide requested medical letters or vaccination certificates by the specified deadlines will result in immediate cancellation of participation, subject to standard cancellation penalties and unrecoverable third-party costs.  

• General Health Responsibility: The Client must disclose all pre-existing health conditions, mobility limitations, or severe allergies at the time of booking. Recommended general precautions include Yellow Fever, Hepatitis A & B, and Malaria prophylaxis. The Company is not liable for medical incidents arising during travel but will provide basic First Aid support if needed on the ground.  

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9. Insurance Requirements

Comprehensive travel and health insurance are mandatory for all participants. Policies must explicitly cover:  

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• Emergency medical treatment and hospitalisation  

• Medical repatriation and air evacuation  

• Theft, loss, or damage to photographic gear and personal electronics  

• Trip cancellation and curtailment  

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The Company is not responsible for any financial loss arising from The Client's failure to obtain adequate insurance cover.  

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10. Travel Documents

The Client must hold a valid passport (with at least 6 months validity remaining and sufficient blank pages) and obtain all required visas or entry approvals. Any advice given by The Company regarding visas or entry requirements is provided in good faith and is non-binding.  

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11. Authority, Conduct & Strict Dismissal Policy

The Company operates a strict zero-tolerance policy regarding disruptive, reckless, or disrespectful behavior. The Tour Leader reserves the absolute right to immediately dismiss and remove any Client from a tour who:  

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• Exhibits Abusive Behavior: Is rude, entitled, hostile, or obstructive toward anyone (including photography hosts, instructors, local guides, drivers, trackers, lodge staff, rangers, or fellow guests).  

• Breaches Camp Safety Rules: Violates critical safety protocols at unfenced wilderness properties, including but not limited to the strict prohibition against walking unescorted after dark.  

• Violates Park Regulations: Fails to comply with local national laws, customs, wildlife authority directives, or park/conservancy boundaries.  

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Consequences of Dismissal: In the event of expulsion, the contract is terminated immediately. The Company will issue no refunds, credits, or compensation for missed itinerary days, and The Client assumes 100% financial and logistical responsibility for their own immediate transport, accommodation, and repatriation out of the destination.  

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12. Liability Limitations

The Company is not liable for acts, omissions, or negligence by The Client or independent third-party suppliers; unforeseeable circumstances; or political, environmental, or health-related disruptions. To the extent permitted by law, the maximum liability of The Company is strictly limited to the total amount paid by The Client to The Company.  

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Photographic Equipment Responsibility: The Client bears sole responsibility for the safety, secure storage, and physical maintenance of their photographic equipment at all times during the tour. The Company accepts no liability for accidental damage to or loss of cameras, lenses, or electronics caused by rough terrain, dust, environmental factors, or the actions of other participants inside safari vehicles.  

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13. Claims & Complaints

Minor issues or disruptions must be reported to the on-site guide or host immediately so that The Company has an opportunity to resolve them on the ground.  

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Formal complaints regarding the performance of the tour must be submitted in writing within 28 days of the tour's completion date. The Company will review all submissions in good faith. In the case of unresolved disputes, the matter may be escalated to Trust My Travel's independent mediation or dispute process.  

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14. Local Conditions

The Client must understand that travel in remote wilderness regions carries inherent risks, including rough terrain, basic infrastructure, and unpredictable wildlife encounters. Participation implies full awareness and acceptance of these structural risks.  

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15. Media Capture & Complimentary Guest Photography

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• Complimentary Guest Photography Service: As part of the premium service offered by The Company, our photography hosts and guides frequently capture high-quality images and video footage of our clients throughout the journey. These professional images are curated and sent to participants after the tour as a complimentary keepsake.  

• Promotional & Marketing Usage: The Company reserves the right to use these behind-the-scenes photographs and video footage featuring The Client for promotional, editorial, website, social media, and marketing purposes.  

• Privacy & Right to Decline: We deeply respect the privacy of our guests. If The Client does not wish to be photographed or does not want their image used in our marketing materials, The Client must notify The Company in writing prior to the tour start date. The Company will gladly accommodate this request and ensure The Client's image is not utilized publicly.  

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16. Governing Law

These Terms and Conditions are governed exclusively by the laws of England and Wales. Any legal disputes arising from this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.  

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17. Contact Information

Untamed Photo Safaris Ltd  

Company Registration: 09086130  

2 Slaughterhouse Lane, Newark, Nottinghamshire, NG24 1ER, United Kingdom  

UK: +44 7368 271 396  

Email: contact@untamedphotosafaris.com  

Website: Untamed Photo Safaris