Terms and Conditions for Untamed Photo Safaris
Last Updated Date: JANUARY 2026
 
These Terms and Conditions govern the contract between Untamed Photo Safaris Ltd ("The Company") and The Client. By applying to participate in any safari, workshop, tour, or related service operated by The Company, The Client agrees to these Terms and Conditions and the Code of Conduct outlined below.
 
1. About Us
Untamed Photo Safaris Ltd is a United Kingdom-registered company (Company No. 09086130), specialising in international photographic travel experiences, particularly in East Africa.
 
2. Financial Protection with Trust My Travel
All client funds paid to The Company for travel-related services are financially protected through Trust My Travel (TMT). This protection ensures that, in the unlikely event of financial failure, The Client will receive either a full refund or be repatriated if already on tour.
 
Payments are securely held in a Trust Account and are only released to The Company after the completion of services. Trust My Travel is authorised and regulated to operate this protection service, and details can be found at www.trustmytravel.com.
 
The Client will receive a payment confirmation directly from Trust My Travel upon payment, which outlines the protection coverage.
TMT's registered company is Trust My Travel Group Ltd, Company No. 07654858, registered in England & Wales.
 
Please note: Products or services not involving travel-such as online magazine subscriptions, one-to-one mentorship programs, and merchandise-are not protected by Trust My Travel. Only payments related to packaged travel experiences are covered under TMT's financial protection.
 
3. The Contract
The contract becomes binding once The Client has been accepted and the initial non-refundable deposit (25%) has been received. By initiating a booking, The Client agrees to these Terms.
 
4. Payment Terms
2026 departures
- Currency: All prices are in United States Dollars (USD).
- Payment Methods: Credit/Debit Card, or BACS bank transfer
- Deposit: 25% non-refundable deposit due within 7 days of invoice.
- Final Balance: 75% due 90 days before start date.
2027 & beyond departures
- Currency: All prices are in United States Dollars (USD).
- Payment Methods: Credit/Debit Card, or BACS bank transfer
- Deposit: 30% non-refundable deposit due within 7 days of invoice.
- Final Balance: 70% due 90 days before start date.
**If booking a tour that includes Gorilla or Chimpanzee trekking - trekking permits must be paid in full at the time of deposit
 
Failure to meet payment deadlines may result in cancellation of participation.
 
5. Cancellation Policy (By the Client)
Refunds (excluding non-refundable deposit) apply as follows:
- 91+ days: 75% refund of balance
- 61-90 days: 50% refund of balance
- 31-60 days: 25% refund of balance
- 0-30 days: No refund
 
6. Cancellation or Major Changes (By the Company)
In the event of cancellation by The Company, The Client will be offered:
1. A full refund of payments (excluding deposit), or
2. Transfer to a similar product/service.
 
If cancellation is due to Force Majeure (war, natural disaster, epidemics, etc.), The Company will refund any balance payments made but deposits remain non-refundable.
 
7. Itineraries & Travel Adjustments
Itineraries may be adjusted due to operational requirements. No refunds are available if The Client chooses to alter accommodations or transport independently after confirmation.
 
8. Health & Safety Requirements
- The Client must disclose pre-existing health conditions.
- Clients 80+ must provide a medical certificate.
- Maximum participant age is 85.
- Vaccinations recommended: Yellow Fever, Hepatitis A & B, Covid-19, Malaria precautions.
 
The Company is not liable for medical incidents but will provide basic First Aid support if needed.
 
9. Insurance Requirements
Travel and health insurance are mandatory. Policies must cover:
- Emergency medical
- Repatriation
- Theft/damage to photographic gear
- Trip cancellation
- Air evacuation
 
10. Travel Documents
Clients must hold valid passports and obtain all required visas. Any advice given by The Company is non-binding and provided in good faith.
 
11. Authority & Conduct
The Company reserves the right to dismiss any Client who:
- Disrupts group safety or well-being
- Fails to comply with local laws/customs
- Violates the Code of Conduct
 
No refund will be issued in such cases.
 
12. Liability Limitations
The Company is not liable for:
- Acts by The Client or third parties
- Unforeseeable circumstances
- Political, environmental, or health-related disruptions
 
Maximum liability is limited to the amount paid by The Client.
 
13. Claims & Complaints
Minor issues must be reported on-site. Formal complaints must be submitted in writing within 7 days of tour completion. Dispute resolution: In case of unresolved disputes, The Client may escalate the matter to Trust My Travel, who may offer independent mediation.
 
14. Local Conditions
Clients must understand that travel in remote regions carries risk. Participation implies awareness and acceptance of these risks.
 
15. Photos and Film
The Company may use photographs and footage taken during safaris for promotional purposes. Clients must opt out in writing before their tour begins if they do not consent.
 
16. Code of Conduct
- Smoking: Only permitted in designated areas.
- Littering: Prohibited at all times.
- Alcohol: Clients are responsible for their conduct when consuming alcohol.
- Respect: Local laws, cultures, wildlife, and staff must be respected.
- Gross misconduct (violence, theft, etc.) results in immediate removal without refund.
 
17. Contact Information
Untamed Photo Safaris Ltd
Company Registration: 09086130
2 Slaughterhouse Lane Newark, Nottinghamshire NG24 1ER United Kingdom
UK: +44 7368 271 396
contact@untamedphotosafaris.com
www.untamedphotosafaris.com